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Malcolm Baldrige
National Quality Program
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PROMAX Consulting provides
consulting and training services to allow you to put your
organization on the fast track to Performance Excellence
through the use of the Malcolm Baldrige National Quality
Program criteria.
The Malcolm Baldrige Award, established by Congress
and signed into law by President Reagan in 1987, is
now in its 18th year. The Award Criteria have
evolved to become a national standard, providing a common
language and framework any organization can use to achieve
superior competitiveness. Dr. Harry Hertz, Director of the
Baldrige National Quality Program, describes the Baldrige
Criteria as representing the "leading edge of validated
management practices".
Dave
Klater heads up our Baldrige Practice area. Dave's background
is unsurpassed with regard to assessment of companies vs. the
Baldrige criteria and guiding them to significant improvements
as a result of most effectively utilizing the Baldrige
criteria. Dave’s most
recent involvement was in assisting Premier Inc. in their
becoming one of three winners of the Baldrige Award in 2006.
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The
Criteria for Performance Excellence are the basis for
granting Baldrige Awards and giving feedback to applicants.
They are a set of expectations or requirements that define
the critical factors that drive organizational success.
Our
approach ensures that Lean Six Sigma efforts will tie in
directly to the Baldrige National Quality Program’s
approach to improving an organizations performance.
The
following table identifies how our approach to Lean Six
Sigma aligns with the Baldrige Performance Excellence
Criteria.
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Training
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Additional Products
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Baldrige
Criteria Category
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PROMAX’s Lean Six
Sigma Implementation
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DT
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CH
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GB
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BB
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Available thru PROMAX
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1.
Leadership
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Review
of vision and goals during the Design Team Workshop –
key operational goals are reviewed and/or added,
deployment strategy is determined and accountable
executives assigned. A communication plan is developed
to keep all employees informed. The Design Team plan is
incorporated into subsequent training of Champions,
Green Belts and Black Belts
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Executive
Overview
Strategic
Planning Workshop
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2.
Strategic Planning
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Effective
strategic planning methods are taught to Design Team,
Champions, Green Belts and Black Belts with specific
emphasis on the tie between Vision, Mission, Goals and
Measurement systems for goals.
Effective
Deployment is a primary focus of Design Team, Project
Sponsors -Champions. Black Belts and Green Belts are
responsible for ensuring progress and requesting
necessary resources to accomplish the Targets.
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Employee
Orientation
Team
Member Training
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Strengths,
Weaknesses, Opportunities and Threats are
Identified/Reviewed during Design Team Workshop.
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Applicable
corporate goals are broken down, Indicator systems and
projects developed to meet targets – progress is made
and reported at the executive level and through the
Design Team – Action plans are developed and reviewed.
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3.
Customer and Market focus
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Value
Stream Mapping, and determining the Voice of the
Customer – Customer Indicators and Customer surveys.
Are taught and implemented in the six sigma projects
identified for implementation.
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Satisfaction
Survey Design & Management
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The
use of Quality Function Deployment and Design for Six
Sigma can be used to show how you listen and learn to
determine Key Customer requirements and changing
expectations (including product and service features)
and their relative importance to customers’ purchasing
decisions?
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4.
Measurement, Analysis and Knowledge Management
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Systems
of indicators are developed for Corporate Goals and All
Projects. They are incorporated into
corporate/departmental reporting systems.
Systems
include: Balanced Scorecard, Flag System of Indicators
and Strategic Indicators
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Design
of Flag System of Indicators
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5.
Human Resource Focus
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Lean
Six Sigma is the company’s major performance
improvement initiative. This methodology is recognized
for break-through levels of improvement through the work
of Six Sigma Black Belts who work with teams of
employees to produce bottom-line results.
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Assessment
of employee satisfaction
Design
of employee recognition systems
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6.
Process Management
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Lean
Six Sigma provides the tools and techniques to achieve
better process performance and in particular reduce
variability – the indicator systems associated with
our Six Sigma process management provide daily input on
meeting customer requirements (specifications) as well
as the most effective methods to determine the impact of
changes in the process. Processes are mapped in
conjunction with the accomplishment of key improvement
goals of the company. Value Stream Mapping is a
component of our Black Belt Training.
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Process
Management Training Workshop
Project
Management
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Our Lean Six Sigma Training emphasizes how your
day-to-day operations of these processes ensure meeting
Key Process requirements. It shows how in-process
measures are used in managing these processes. Each
project will describe how customer, supplier, and
partner input is used in managing these processes, as
appropriate.
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7.
Organizational Performance Results
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Lean
Six Sigma projects will develop key measures and
indicators of product and/or service quality, customer
satisfaction and as required, benchmark against
competitors.
Black
Belts will develop a flag system of indicators that tie
back to the company’s vision.
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Design
of Customer Satisfaction Surveys
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Legend
= DT – Design Team Workshop, CH – Champion Training, GB
– Green Belt Training, BB – Black Belt Training
Our
objective is not just to provide training and consulting
services, but rather to transfer
our knowledge and experience to your organization so
you can create excellence from within.
In this regard our training and consulting practices
are aimed at a participative approach.
We want your personnel to become first hand
practitioners of the process, capable of implementing and
maintaining the structure necessary to internalize their Lean
Six Sigma System and thus derive the long-term success this
powerful management system can provide.
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Baldrige
winning companies are known for:
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Visionary
leadership
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A focus on
customer and market knowledge and customer relationships
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High
performance work systems and employee education and development
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Clearly
designed and well-managed processes for products and service delivery
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Strong
financial and market results
You can join
their ranks.
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Contact PROMAX Consulting to see how we can help you get on the fast track today.
Baldrige National Quality Program
Contact Information
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